Overview
Welcome to Pramana Craft website. Pramana Craft is a brand owned and managed by PT Brana Wira Mandiri (LLC) and is legally registered under Indonesian law. By accessing or using our website, store, or services, you agree to comply with and be bound by the following Terms of Service. If you do not agree, please do not use our website or services.
General Conditions
- We reserve the right to refuse service to anyone for any reason at any time.
- You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our services without written permission from us.
- Your content (excluding payment information) may be transmitted across networks in unencrypted form.
Accuracy of Information
We make every effort to keep the information on our website accurate and up to date. However, we cannot guarantee that all information (including wholesale details, workshop schedules, tour information, or product availability) is complete, current, or error-free.
Modifications to Services and Prices
- Prices for our products, wholesale orders, workshops, and tourism services are subject to change without notice.
- We reserve the right to modify or discontinue any service at any time without notice.
- We are not liable for any modification, price change, suspension, or discontinuation of services.
Products and Services
- Retail: Our store in Borobudur offers handicrafts, bags, clothing, and souvenirs.
- Wholesale: We provide bulk orders of handicrafts and natural products to both local and international clients. Wholesale orders follow agreed contracts, invoices, and shipping arrangements.
- Workshops & Tourism: We provide workshops (natural handicrafts, batik, traditional children’s toys) and assist with hotel or local tour bookings through trusted partners.
- All descriptions and pricing are subject to change. Availability may be limited.
- We make every effort to display products accurately, but we cannot guarantee exact colors or details due to natural variations in handmade products.
Wholesale Orders
- Wholesale orders require confirmed agreements, and in some cases advance payment, before production begins.
- Production and delivery timelines are agreed upon with the client.
- For international wholesale, clients are responsible for import duties, taxes, and customs clearance in their respective countries.
- Returns or cancellations for wholesale orders are handled on a case-by-case basis, as stated in the agreement.
Bookings and Payments
- All bookings for workshops or tours should be made in advance to secure availability.
- You agree to provide current and accurate information for all bookings and payments.
- We reserve the right to refuse or cancel bookings at our discretion.
Third-Party Services
Some of our services (such as hotel and tour bookings, international shipping for wholesale) are provided through trusted local or global partners. We are not responsible for the content, accuracy, or performance of third-party services, and any issues must be addressed with the respective provider.
Feedback and Submissions
If you provide feedback, suggestions, or creative ideas, you agree that we may use them without restriction for promotional, operational, or other purposes, without compensation to you.
Personal Information
Your submission of personal information through our website, store, or services is governed by our Privacy Policy.
Errors and Omissions
From time to time, there may be errors or omissions on our website regarding services, pricing, or availability. We reserve the right to correct these without prior notice.
Prohibited Uses
You agree not to use our website or services for any unlawful purpose or in violation of any regulations. This includes, but is not limited to:
- Submitting false or misleading information
- Infringing on intellectual property rights
- Uploading harmful code or material
- Harassing, abusing, or discriminating against others
Disclaimer of Warranties; Limitation of Liability
- Our products and services are provided “as is” and “as available.”
- We do not guarantee uninterrupted, secure, or error-free service.
- You agree that your use of our services is at your own risk.
- To the fullest extent permitted by law, we are not liable for any damages arising from your use of our products or services.
Indemnification
You agree to indemnify and hold harmless Pramana, its partners, employees, and affiliates from any claims or demands arising from your violation of these Terms of Service or applicable laws.
Severability
If any provision of these Terms is found unenforceable, the rest shall remain in effect.
Termination
These Terms remain in effect until terminated by you or us. You may stop using our services at any time. We may also suspend or terminate your access at our discretion.
Entire Agreement
These Terms of Service, together with our Privacy Policy, represent the entire agreement between you and Pramana regarding use of our website and services.
Governing Law
These Terms of Service are governed by the laws of the Republic of Indonesia.
Changes to Terms of Service
We may update these Terms from time to time by posting changes on our website. Your continued use of our website or services after changes are posted means you accept those changes.